Contact Us
Got a question about a review, spotted something that needs updating, or want to flag a Canadian online casino we haven't looked at yet? We're glad to hear from readers, whether it's about a specific bonus offer, a payment issue you've run into, or general feedback on how we cover the market.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of business days, though busier periods (around new casino launches or big promotions) can occasionally slow things down.
When writing in, it helps to include:
- The name of the casino or offer your query relates to, if applicable
- A brief description of the issue or question
- Any screenshots or reference numbers, if you're reporting a problem with a bonus or account
What we can and can't help with
We're an independent comparison site — we review and rank Canadian online casinos, including their no deposit bonuses, welcome offers, games libraries and payment options, but we don't operate any of the casinos listed on this site. That means we can't process withdrawals, reset your casino account password, or resolve a dispute over a bonus that a specific operator hasn't paid out. For that, you'll need to contact the casino's own support team directly, since they hold your account details and can act on them.
What we can help with is anything related to the content on onerivernews.ca itself: corrections, clarifications on how we arrived at a rating, or suggestions for casinos or topics you'd like to see covered.
Reporting outdated bonus terms or errors
No deposit bonuses and other promotions change often — wagering requirements, maximum cashout limits and eligible games can all be adjusted by an operator with little notice. If you've noticed that an offer listed for a brand such as Betninja, WinnerIsland or any other casino on our site no longer matches what's shown on the operator's own site, let us know. We'll verify it and update the listing where needed.
Before you write in
A few common questions are already covered elsewhere on the site:
- For questions about how we score and rank casinos, see our review methodology covered alongside our casino guides
- For guidance on gambling responsibly, including setting limits and recognising risk signs, visit our Responsible Gambling page
- For details on how the site operates and who's behind it, check out About Us
- For the legal terms governing use of this site, read our Terms and Conditions
Feedback shapes our reviews
Our rankings are based on research into bonus terms, game selection, payment methods and licensing, but real player feedback matters too. If you've claimed a no deposit bonus or welcome offer at one of the casinos we cover and had a notably good or bad experience, telling us about it helps keep our coverage accurate for the next reader comparing Canadian online casinos.